Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours 40 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To develop problem solving and decision making skills.
• To encourage analytical thinking.
• To consider a structured process in problem solving.

Outcomes:
By the end of the course, participants will be able to:
• Describe a process for problem solving.
• Describe techniques that will help an objective problem solving process.
• Describe how to use a creative thinking technique to generate ideas.
• Understand how to apply objective decision making to typical workplace scenarios.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
No additional materials are needed to run this course, though you may wish to consider laminating the map (downloaded from Trainers' Library) used in the 'Bringing the Cows Home' exercise.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with all levels of staff up to management level and is intended to help participants develop better problem solving and decision making skills, and encourage analytical thinking.

It is just one of many possible courses on the topic of problem solving and decision making skills. You should consider the learning needs of your participants and the organisation’s needs and adapt the programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.