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Customer Care - Dealing with Difficult Customers

About

Time:
The exercise in this module will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.

Aims:
• To identify difficult customer behaviours and develop effective ways of managing them.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff up to supervisor level.

You'll Need:
Nothing other than the materials provided.

Downloads
Available to Light
Trainer Notes
Handout

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Handout (Word)


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Trainer Notes (Word)

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