Time:
The exercises in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module.

Aims:
• To introduce one way to investigate problems.
• To provide a structured approach for identifying the causes of a problem.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
This module considers how problems are often expressed as symptoms and the importance of understanding what is causing those symptoms before taking action.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.