| Responses | Date | Author |
Hi Tim, I couldn't agree more! Would be great if you could send me over your recommendation. My email is [email protected]
Many thanks! |
| 08/09/2017 | Luke |
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I do hope you haven't been prolonging the life of the oft-quoted nonsense that is based supposedly on Mehrabian's research that words only make up 7% of the message, the voice 38% and the remaining 55% made up of the body. He never said it and the research the percentages refer to was very specific, used actors, and focused entirely on emotions in communication. If it were true, we would all be delivering our training courses in mime! On a more positive note, I have long found that people assume that if they say something and someone else is there and can hear, then they get it - but this is telepathy, not communication. Communication is much more complicated. I've used a model based on Terry Gillen's book Agreed! which explains what actually happens when someone is communicating to someone else and which I'd happily share with you if you send me your email address. Tim |
| 08/09/2017 | Tim |
Thank you Nicki and Tina.
TetraMap seems great, however we already use Insights and it's a very similar tool - possibly a bit advanced for this particular audience. However I may sign up to one of their free workshops to learn more about it anyway as may be useful for other projects - so thanks for the recommendation.
The Hierarchy of Communication actually lead me to the Hierarchy of Engagement which I think might be a really useful tool. Here's a link to it in case it's something you haven't seen yet: http://blog.walkerinfo.com/blog/customer-focused-innovation/engagement-that-creates-action
Thanks again both, very helpful. |
| 08/09/2017 | Luke |
Hi Luke
I would recommend using TetraMap to help managers to understand how they need to communicate differently with different individuals. TetraMap is a very quick and easy to use tool which uses the 4 elements of nature (Earth, Air, Water, Fire) to help people understand different communication and behaviour preferences. It has loads of applications and uses, but in relation to your scenario, it’s brilliant for helping people to see how they need to adapt their method and style of communication as well as the content that they focus on, in order for people to really take note and put things into practice.
To illustrate this - let’s say a manager is persuading staff to adopt a new policy or procedure, they would need to communicate differently with different staff, according to their elemental preferences. For example:
Earth: Get straight to the point - quickly, directly, and confidently. Give headline facts about the purpose of the new policy. Focus on what the outcomes will be and how it will help us to achieve our goals. Give them the authority and autonomy to take control and get on with it then give them public recognition for their success in implementing the new policy.
Air: Take time to give plenty of detail – the who, how, what, why, and when of the new policy. Make sure your information is clear, logical and accurate. Focus on how the new policy/procedure will help to improve quality and consistency and be more efficient. Give them plenty of opportunity to ask questions and clarify their understanding.
Water: Ask people how they feel about the new policy, value their responses, take time to really listen and give them support. Focus on how it will help us work better as a team, how it will improve relationships and enable us to support and share with each other better. Give them time to reflect on how the issue may affect themselves and the opportunity to discuss with others.
Fire: Be enthusiastic and passionate, and be quick! Give them the highlights and exciting aspects of the new policy and ask for their ideas about how to make the most of it. Focus on how the new policy will enable more creativity or help to solve problems. Enable them to learn about it for themselves through trying it out and experimenting.
By using TetraMap, Managers can clearly understand how they need to adapt both what they communicate and how they do it for different people in order to get the best from them. You can find out more about TetraMap at http://www.salt-box.co.uk/tetramap-profiling-tool.html or feel free to contact me for more information.
I hope this is helpful.
Best wishes
Nicki
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| 08/09/2017 | Nicki |
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Why not link this to leadership styles and how to get the best from your team linking to engagement and motivation. We also use the Hierarchy of communication, the more you communicate the more synergised your team will be. |
| 07/09/2017 | Tina |