| Responses | Date | Author |
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Hi Andrea, I was interested in your challenge as a previous Psychiatric Nurse and a sales training manager in Pharma. I am not sure if empathy as such can be learned, but I am convinced that increasing the emotional intelligence of sales people can go a long way. I have a slide deck and can share notes on the subject if that would help? Happy to share and chat. 07795111440. Warm regards. Alison |
| 07/01/2019 | Alison |
Hi Andrea,
You could look on a website called SessionLab - there's an exercise in there somewhere which is all about Empathy maps - basically you would possibly need to give them a scenario and then ask them to look at it from the perspective of the buyer. What pressures do they have? What might be the cost of a wrong decision? Who do they care about 'pleasing'? etc etc. I've used this exercise before and it works well. |
| 04/01/2019 | Becky |
Hi Andrea,
Happy New Year to All!
I've delivered a half day session on this to our contact centre staff and used the following areas to help them understand what it is. I covered the following:
When do you show it- trigger words
What does it look like- Empathy vs Sympathy
What does a good call look like- use two calls, one with empathy one without, what are the outcomes?
Why do we use it/ what are the benefits?
You could easily take a couple of these elements and put it into an hour session.
Any support you need, let me know...
Thanks
Jamie
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| 03/01/2019 | Jamie |
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| 29/12/2018 | Rod |