| Responses | Date | Author |
Hi Neetu, Thank you for getting back to me. Can I ask you where you got your case studies from?
Kind Regards
Sue |
| 17/10/2025 | Sue |
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Hi Sue, I would use a case study which focuses on the key aspects of EI and get the teams to solve it and explain why they have chosen to do so. I would also have just a couple of slides to support guide the session. If you don't want the slides you could get the managers to do an EI self assessment and get them to do some self reflection and discuss their findings and what areas they could focus on for development. I have used both methods and it does go down well. Good Luck with the session :) |
| 17/10/2025 | Neetu |
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Thank you Pauline that is really useful. |
| 17/10/2025 | Sue |
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Emotional Intelligence - "What's Beneath the Iceberg?" (Emotions Awareness) Purpose to help managers recognise that people's behaviours are driven by underlying emotions - a core skill in EI. Materials -Flipchart or whiteboard and marker pens. Steps 1. Quick setup (1 min) Draw a simple iceberg on the flip chart. Label the visible part "Behaviour" and the submerged part "Emotions/Needs." 2. Scenario prompt (2 min) Say: Think of a recent situation at work where someone's behaviour was difficult, frustrating, or confusing. (e.g. a team member resisting change, being quiet in meetings, showing frustration) 3. Group discussion (5 min) ask them to call out or jot down: What behaviours were visible above the waterline? What possible emotions or needs might have been driving that behaviour beneath the surface? Write a few examples on the flipchart. You'll often get: frustration - need for clarity, silence - feeling unheard, resistance - fear of change. 4. Reflection & link to EI (5 min) wrap up by saying something like: "As managers, we often react to what's visible - the behaviour. EI helps us pause, be curious, and address the underlying need or feeling. That's where engagement and trust are built." |
| 17/10/2025 | Pauline |