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Helps learners to avoid the pitfalls of delegating poorly and enjoy the benefits of delegating effectively.
Learners explore the impact someone’s behaviour can have on others, and determine what behaviour is acceptable in the workplace is and what is not.
Leaners identify when it’s necessary to have a difficult conversation and what they need to do to ensure it’s constructive.
Learners identify the effective and ineffective characteristics of both positive and negative feedback.
Learners identify why Return-to-Work Interviews are important, not just to help people return to work and prevent further absences; they also show that you care, which helps build trust and loyalty.
Learners are given a simple and memorable process to follow for solving problems.
Learners identify why appraisals are important and are given a simple process to help structure future appraisals to ensure they have purpose.
Learners are given a tool to help them to positively receive and respond to negative feedback, even when it’s not constructively given.
Learners explore how using the Desire and Ability Quadrant can help them prioritise their time by focusing on the problems that really matter and those that they can realistically do something about.
Introduces learners to the RACI acronym used in project management to ensure that everyone knows what they need to be doing.