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9:00 AM |
Balloon Chase - Creative Problem Solving
This module is expected to last for
10 minutes
Aims:
• To illustrate how assumptions about the nature of a task or problem can get in the way of finding solutions.
• To explore how creativity can help solve problems and encourage continuous improvement.
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9:15 AM |
Creative Problem Solving Process
This module is expected to last for
45 minutes
Aims:
• To explore the process of creative problem solving.
• To explain the role of idea generation and other creative thinking techniques.
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10:00 AM |
Wide Angle Lens - Enabling Creative Solutions
This module is expected to last for
60 minutes
Aims:
• To reflect on the idea that the way we phrase problems can impact our ability to find creative solutions to them.
• To demonstrate a way to change and broaden our perspective on problems to enable creative solution finding.
Notes
Stop for a break half way through this module, before the second exercise.
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10:45 AM |
Wide Angle Lens - Enabling Creative Solutions
This module is expected to last for
60 minutes
Aims:
• To reflect on the idea that the way we phrase problems can impact our ability to find creative solutions to them.
• To demonstrate a way to change and broaden our perspective on problems to enable creative solution finding.
Notes
Continue where you left off.
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11:15 AM |
Getting to the Root - Creative Investigation
This module is expected to last for
30 minutes
Aims:
• To introduce one way to investigate problems.
• To provide a structured approach for identifying the causes of a problem.
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11:45 AM |
The Brainstorm Bench
This module is expected to last for
70 minutes
Aims:
• To generate ideas for improving customer service, a process, department, business…any aspect of a business or organisation.
• To encourage participants to think from different angles.
Notes
Run the shortened version of this module, without the action planning.
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1:15 PM |
Reframe - Idea Generation
This module is expected to last for
45 minutes
Aims:
• To introduce 'Reframe' as an idea generation technique.
• To provide participants with an opportunity to practise using the technique.
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2:00 PM |
Forced Connections - An Idea Generation Tool
This module is expected to last for
45 minutes
Aims:
• To introduce ‘Forced Connections’ as a tool for generating unusual ideas by linking seemingly unrelated items.
• To provide participants with an opportunity to practise using the technique.
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3:00 PM |
Evaluating Ideas CROM - A 4-Stage Process
This module is expected to last for
50 minutes
Aims:
• To show the importance of properly evaluating ideas and solutions.
• To explain the need for a structured approach to evaluation.
• To introduce one method for evaluating ideas and solutions.
• To provide an opportunity for participants to practice evaluating ideas.
• To encourage participants to recognise the need to tweak/adapt ideas and then re-evaluate them.
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3:50 PM |
Implementing Solutions
This module is expected to last for
60 minutes
Aims:
• To examine the steps towards successful implementation of change.
Notes
Rather than run this module in its entirety, simply run through the steps that follow Evaluation and the Peter model. Make the link between this and change management.
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4:00 PM |
The Learning Journey
This module is expected to last for
40 minutes
Aims:
• To encourage participants to reflect on learning they’ve experienced, and how they are going to use it.
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