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10 Steps to Effective Delegation

Helps learners to avoid the pitfalls of delegating poorly and enjoy the benefits of delegating effectively.

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Building Rapport

Learners identify what Rapport is, why it’s important and how to successfully build rapport with others.

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Bullying and Harassment - Is this OK?

Learners explore the impact someone’s behaviour can have on others, and determine what behaviour is acceptable in the workplace is and what is not.

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Conflict Resolution

Learners explore how conflict can occur and how it can be resolved when each party works together to solve the shared problem.

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Difficult Conversations

Leaners identify when it’s necessary to have a difficult conversation and what they need to do to ensure it’s constructive.

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Emotional Intelligence

Learners identify what Emotional Intelligence is and why it’s important.

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Employee Engagement

Learners identify what Employee Engagement means, if it really matters and, if it is important, how they can achieve it.

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Giving Feedback

Learners identify the effective and ineffective characteristics of both positive and negative feedback.

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Inspiring Change

Learners explore how they can inspire others to embrace change.

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Introducing the Johari Window

Learners are introduced to the Johari Window to help them to better understand themselves, their place in the world and their relationships with others.

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PIE SIR? - A Simple Plan for Solving Problems

Learners are given a simple and memorable process to follow for solving problems.

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Presenting - Your Audience and You

Understanding the expectations and needs of the audience will help learners to deliver a presentation that really hits the mark.

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REFLOATS - What’s the Point of Appraisals?

Learners identify why appraisals are important and are given a simple process to help structure future appraisals to ensure they have purpose.

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Responding to Negative Feedback

Learners are given a tool to help them to positively receive and respond to negative feedback, even when it’s not constructively given.

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Responding to Written Complaints

Learners are provided with a framework to help them respond to written complaints in a positive and constructive way.

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SARAH’s Change

Learners explore the emotions experienced during unwanted change, in order to understand and better manage these feelings, so they can move forward positively.

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The Ineffective Meeting

Learners identify what went wrong during this meeting, how the meeting could have been improved and the roles and responsibilities of every meeting participant.

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Why Do I Always Get Them?

Learners identify what went wrong, what went right, which behaviours were constructive, and which were not, when dealing with a difficult customer.

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