Helps learners to avoid the pitfalls of delegating poorly and enjoy the benefits of delegating effectively.

Learners identify what Rapport is, why it’s important and how to successfully build rapport with others.

Learners explore the impact someone’s behaviour can have on others, and determine what behaviour is acceptable in the workplace is and what is not.

Learners explore how conflict can occur and how it can be resolved when each party works together to solve the shared problem.

Leaners identify when it’s necessary to have a difficult conversation and what they need to do to ensure it’s constructive.

Learners identify what Emotional Intelligence is and why it’s important.

Learners identify how they react to different situations and learn how to manage those reactions to ensure a good outcome for all.

Learners identify what Employee Engagement means, if it really matters and, if it is important, how they can achieve it.

Learners identify the effective and ineffective characteristics of both positive and negative feedback.

Learners explore how they can inspire others to embrace change.

Learners are introduced to the Johari Window to help them to better understand themselves, their place in the world and their relationships with others.

Learners identify why Return-to-Work Interviews are important, not just to help people return to work and prevent further absences; they also show that you care, which helps build trust and loyalty.

Learners are given a simple and memorable process to follow for solving problems.

Understanding the expectations and needs of the audience will help learners to deliver a presentation that really hits the mark.

Learners identify why appraisals are important and are given a simple process to help structure future appraisals to ensure they have purpose.

Learners are given a tool to help them to positively receive and respond to negative feedback, even when it’s not constructively given.

Learners are provided with a framework to help them respond to written complaints in a positive and constructive way.

Learners explore the emotions experienced during unwanted change, in order to understand and better manage these feelings, so they can move forward positively.

Learners explore how using the Desire and Ability Quadrant can help them prioritise their time by focusing on the problems that really matter and those that they can realistically do something about.

Learners identify what went wrong during this meeting, how the meeting could have been improved and the roles and responsibilities of every meeting participant.

Learners identify what went wrong, what went right, which behaviours were constructive, and which were not, when dealing with a difficult customer.