Managers' Library Home

  Now in:- Skip Navigation LinksTrainers' Library Home » Network and Learn » Talk Home » Talk - Main List » Talk - Question Detail

Question Detail

Activity ideas for After care team

View all Trainers' Library Categories View All Categories

The question was posted by Jason on 25/02/2018 18:05:15

Hi, I have been asked to put together a short workshop or series of workshops to help our after care team with some of the skills they use day to day such as talking to customers over the phone, writing emails and letters, making decisions themselves and handling difficult customers. Content wise I am pretty much there, however I am wondering if anyone has got any good activities I can run to demonstrate some of the above, any ideas would be greatly appreciated, thank you


Join the Discussion



Jason has requested the following response type(s):
General advice and information:
Recommendations of other people's products and service.
(Those responding will not be able to promote their own services):
Information from Trainers' Library members about their products and services that will help me:


ResponsesDateAuthor
Hi Jason,
There's lots of material in Trainers' Library that you could have a look at, here's some of the exercises I would suggest for you.
Pitfalls and Trampolines - Call Centres and Telesales - https://www.trainerslibrary.com/materials/training_doc_details.aspx?doc=1662
Pitfalls and Trampolines - Customer Service - https://www.trainerslibrary.com/materials/training_doc_details.aspx?doc=219
Wrong Standard - Examination of a Real 'Standard Letter' - https://www.trainerslibrary.com/materials/training_doc_details.aspx?doc=265
Wrong Message, Poorly Written - https://www.trainerslibrary.com/materials/training_doc_details.aspx?doc=161
Decision Making Approaches - https://www.trainerslibrary.com/materials/training_doc_details.aspx?doc=52
Decision Matrix - https://www.trainerslibrary.com/materials/training_doc_details.aspx?doc=53
Customer Care - Dealing with Difficult Customers - https://www.trainerslibrary.com/materials/training_doc_details.aspx?doc=51
Difficult People - And How to Deal with Them - https://www.trainerslibrary.com/materials/training_doc_details.aspx?doc=542
These are just a few of the exercises that could be useful so please do call us if you'd like any more help, and don't forget about our Mentor service too.
Thanks Jason, hope this helps :)
26/02/2018Zoe


To join in the conversation Please Log In

Not yet a member? Click Here to join

Add Response
Powered by 

Copyright Glasstap® Limited (1999 - 2017)