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The question was posted by
Jason
on
25/02/2018 18:05:15
Hi, I have been asked to put together a short workshop or series of workshops to help our after care team with some of the skills they use day to day such as talking to customers over the phone, writing emails and letters, making decisions themselves and handling difficult customers. Content wise I am pretty much there, however I am wondering if anyone has got any good activities I can run to demonstrate some of the above, any ideas would be greatly appreciated, thank you
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