Essential, Pro and Enterprise members can all stream these videos.
Pro and Enterprise members can now send their participants a link to view these videos. Just click on the Copy Link button and send the link to your participants.
Enterprise Members can also download the video by clicking on the Download button.
Learners identify what Rapport is, why it’s important and how to successfully build rapport with others.
Learners explore how conflict can occur and how it can be resolved when each party works together to solve the shared problem.
Leaners identify when it’s necessary to have a difficult conversation and what they need to do to ensure it’s constructive.
Learners identify the effective and ineffective characteristics of both positive and negative feedback.
Learners are introduced to the Johari Window to help them to better understand themselves, their place in the world and their relationships with others.
Understanding the expectations and needs of the audience will help learners to deliver a presentation that really hits the mark.
Highlights some of the most common errors that are missed when proofreading to help learners make their proofreading as effective as possible.
Learners are given a tool to help them to positively receive and respond to negative feedback, even when it’s not constructively given.
Learners are provided with a framework to help them respond to written complaints in a positive and constructive way.
Learners identify what went wrong during this meeting, how the meeting could have been improved and the roles and responsibilities of every meeting participant.
Introduces learners to the RACI acronym used in project management to ensure that everyone knows what they need to be doing.
Learners identify what went wrong, what went right, which behaviours were constructive, and which were not, when dealing with a difficult customer.